Privacy Policy
Effective date: 12 October 20261. IntroductionRussell Hewes Limited ("Russell Hewes", "we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our services or engage with our business.We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003.By using our website, you acknowledge that your personal information will be handled as described in this policy. Where consent is required, we will ask for it separately.2. Who We AreRussell Hewes Limited is a residential construction company specialising in high-quality refurbishments, extensions and design-led construction projects across London.For the purposes of applicable data protection legislation, Russell Hewes Limited is the data controller responsible for the personal information described in this policy.
Company detailsRegistered company name: Russell Hewes Limited
Company registration number: 10422022
Registered address: Unit 6, Blenheim Business Centre, Locks Lane, Mitcham, England, CR4 2JX
Website: https://www.russellhewes.co.ukEmail: enquiries@russellhewes.co.ukTelephone: 020 3441 3773If you have any questions regarding this policy or how we handle your personal information, please contact us using the details above.3. Information We CollectWe may collect and process the following categories of personal information.
Information you provide directlyWhen you contact us, submit an enquiry or engage our services, we may collect:Your name and contact details, including email address and telephone number.Your property address or proposed project location.Information about your renovation or construction project.Your anticipated budget, timescales and project requirements.Correspondence and communications between you and our team.Information you voluntarily provide through website forms, email, telephone or other communication channels.
Information collected automaticallyWhen you visit our website, certain technical information may be collected, including:Internet Protocol (IP) address.Browser type and device information.Pages visited and interactions with our website.Referring websites and traffic sources.Cookie identifiers and related information, where applicable.This information may be collected through website hosting, security and analytics technologies.
Marketing informationIf you subscribe to our newsletter or request marketing communications, we may collect your email address, subscription preferences and information relating to your interactions with those communications.
Project and business informationWhere you become a client, contractor, supplier or professional partner, we may also process information necessary for quotations, contracts, project delivery, invoicing, payments and ongoing business communications.4. How We Use Your InformationWe use personal information for legitimate business purposes, including:
Responding to enquiriesTo respond to messages, assess potential projects, arrange consultations and provide information about our services.
Providing our servicesTo prepare quotations, manage contracts, coordinate construction projects and communicate with clients, architects, designers, consultants and subcontractors.
Managing business relationshipsTo maintain records of prospective and existing clients, suppliers and professional partners.
Marketing and communicationsTo send newsletters, company updates, project stories and other relevant communications where permitted by law.
Improving our websiteTo understand website performance, identify technical issues and improve the experience of visitors.
Legal and administrative obligationsTo maintain financial records, comply with applicable laws and regulations, and establish, exercise or defend legal claims.We will not use your personal information for purposes incompatible with those described in this policy unless permitted or required by law.5. Our Legal Basis for Processing InformationUnder the UK GDPR, we must have a lawful basis for processing personal information.Depending on the circumstances, we rely on the following legal bases:PurposeLawful basisResponding to general enquiriesLegitimate interests or steps prior to entering a contractPreparing quotations and proposalsSteps prior to entering a contractDelivering contracted construction servicesPerformance of a contractManaging client and professional relationshipsLegitimate interests or performance of a contractMaintaining accounting and statutory recordsLegal obligationSending newsletters and marketing emailsConsent or legitimate interests, where permitted by applicable marketing rulesMaintaining website securityLegitimate interestsAnalysing website performanceLegitimate interests or consent, depending on the processing involvedManaging disputes and legal claimsLegitimate interests or legal obligationWhere we rely on legitimate interests, those interests include operating and improving our business, responding to prospective clients, maintaining professional relationships and protecting our website and systems.We assess those interests against the rights and freedoms of the individuals concerned.Where we rely on consent, you may withdraw it at any time.6. Marketing CommunicationsWe may send newsletters, company announcements, project updates and information about our services to individuals who have requested or agreed to receive them.Where required under applicable electronic marketing laws, we obtain consent before sending marketing communications.In certain circumstances, we may contact existing customers or individuals who have discussed purchasing our services, where the requirements of the applicable marketing rules are satisfied.You can unsubscribe from marketing emails at any time using the unsubscribe link included in our communications or by contacting us directly.We do not sell personal information to third-party marketing organisations.7. Cookies and Website AnalyticsOur website may use cookies and similar technologies to support its operation, improve functionality and help us understand how visitors interact with our content.Cookies are small files stored on your device when you visit a website.The technologies used on our website may include:
Essential technologies: Required for website functionality, security and operation.
Analytics technologies: Used to understand website traffic, visitor behaviour and performance.
Third-party technologies: These may be used by embedded videos, external content or other integrated services.Where legally required, we obtain your consent before using non-essential cookies or similar technologies.You can manage your preferences through any cookie controls provided on our website or through your browser settings.Further information about the specific technologies used, their purposes and their duration will be provided through our website's cookie information and controls.8. Sharing Your InformationWe may share personal information with trusted third parties where necessary for the purposes described in this policy.These may include:Architects, interior designers, engineers and specialist consultants involved in your project.Subcontractors, suppliers and other professionals supporting project delivery.Website hosting providers and technical service providers.Customer relationship management and project management platforms.Email, communications and marketing service providers.Accountants, insurers, solicitors and other professional advisers.Regulatory authorities and public bodies where disclosure is legally required.We only share information where there is an appropriate legal basis and take reasonable steps to ensure that recipients handle personal information securely and appropriately.Where third parties process information on our behalf, we put appropriate contractual safeguards in place.We do not sell your personal information.9. International Data TransfersSome of our technology providers may process or store personal information outside the United Kingdom.Where personal information is transferred internationally, we ensure that appropriate safeguards are in place, as required by applicable data protection legislation.These may include transfers to countries covered by UK adequacy regulations or the use of approved contractual safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.You may contact us for further information about applicable safeguards and how to obtain copies.10. How Long We Keep Your InformationWe retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including relevant legal, accounting and regulatory requirements.Retention periods depend on the type of information and its purpose.For example:
Enquiries: We retain enquiry information for a period reasonably necessary to respond, assess potential projects and maintain appropriate business records.
Client and project records: We retain relevant information for the duration of our relationship and for an appropriate period afterwards, taking into account contractual obligations and potential legal claims.
Financial records: We retain records for the periods required by applicable tax and accounting legislation.
Marketing information: We retain subscription information until you unsubscribe, withdraw consent or we otherwise determine it is no longer necessary, subject to retaining minimal suppression records where appropriate.
Website information: Technical and analytics information is retained according to the purpose of collection and applicable system retention settings.At the end of the applicable retention period, information will be securely deleted, anonymised or otherwise disposed of.11. How We Protect Your InformationWe take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.These measures may include secure website connections, access controls, appropriate system permissions, account authentication and the use of reputable technology providers.Access to personal information is limited to individuals who require it for legitimate business purposes.Although we take appropriate precautions, no method of transmitting or storing information electronically can be guaranteed to be completely secure.12. Your Data Protection RightsUnder the UK GDPR, you have rights relating to your personal information.Depending on the circumstances, these include:
Right of access: You can request a copy of the personal information we hold about you.
Right to rectification: You can request that inaccurate or incomplete information be corrected.
Right to erasure: You can request the deletion of personal information in certain circumstances.
Right to restrict processing: You can request that we limit how we use your information in certain circumstances.
Right to data portability: You may request certain information in a structured, commonly used and machine-readable format.
Right to withdraw consent: Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
Rights relating to automated decisions: You have protections relating to certain decisions made solely through automated processing that produce legal or similarly significant effects.Your right to object
You have the right to object at any time to the processing of your personal information for direct marketing purposes.You may also object to certain processing carried out on the basis of our legitimate interests, including related profiling, where applicable.To exercise any of these rights, please contact:
enquiries@russellhewes.co.ukWe will respond in accordance with applicable data protection legislation, normally within one calendar month of receiving a valid request.Certain rights are subject to legal conditions and exemptions.13. Information About Other PeopleIf you provide us with personal information about another individual, such as a family member, co-owner or professional representative, you should ensure you are entitled to share that information.Where appropriate, please make the individual aware of this Privacy Policy.14. Information Received From Third PartiesWe may receive personal information from third parties, including architects, interior designers, consultants, property professionals, existing clients and other individuals who introduce or refer prospective projects to us.This information may include names, contact details, property information and project requirements.We may also obtain relevant professional contact information from publicly available sources.Where we receive information from another source, we process it only where an appropriate lawful basis exists and provide any additional privacy information required by law.15. Third-Party Websites and ServicesOur website may contain links to external websites or content hosted by third parties.These websites and services operate independently and may have their own privacy policies.We are not responsible for the privacy practices or content of third-party websites.We encourage visitors to review the relevant privacy information before providing personal information to external services.16. Automated Decision-MakingWe do not ordinarily make decisions about individuals solely through automated processing that produce legal or similarly significant effects.If we introduce such processing, we will provide any additional information required by applicable data protection legislation.17. Children's PrivacyOur website and services are intended primarily for adults seeking residential construction services or professional business relationships.We do not knowingly collect personal information from children through our website for marketing purposes.If we become aware that personal information has been collected from a child without an appropriate legal basis, we will take steps to address the matter.18. ComplaintsIf you have concerns about how we handle your personal information, please contact us first so that we can investigate and respond.
Email: enquiries@russellhewes.co.ukYou also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's OfficeWebsite:
https://ico.org.ukTelephone: 0303 123 111319. Changes to This PolicyWe may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, legal requirements or data processing practices.Any updates will be published on this page, together with a revised effective date.We encourage visitors to review this policy periodically.20. Contact UsFor any questions about this Privacy Policy or requests relating to your personal information, please contact:
Russell Hewes LimitedUnit 6, Blenheim Business Centre
Locks Lane
Mitcham, CR4 2JX
United Kingdom
Email: enquiries@russellhewes.co.ukTelephone: 020 3441 3773
Website: www.russellhewes.co.uk
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